We’ve got trust issues. As more and more content gets created and published, and differing information spreads, it gets harder to know who to believe. Information quickly becomes misinformation as it gets filtered through social media feeds. And deepfakes and...
Content strategy posts
7 Newsletter Best Practices for Healthcare Communication Teams
Through years of collaborating with healthcare teams on newsletters of all kinds, we’ve uncovered a few key patterns that drive success. Here are best practices to help you create newsletters that are engaging, accessible, and strategically sound.
AI and Content Creation: Finding a Balance
Here we are, another year into the Great AI Revolution. Since I last wrote about how we’re using AI, much has changed and little has changed. In 2024, many people experimented with using generative AI for creating content — and, depending on what you asked it to do,...
7 Lessons Learned from Writing 1,000+ Physician Profiles
Over the years, we’ve written thousands of profiles, supporting large-scale projects for major academic medical centers. Along the way, we’ve learned a few lessons that can help streamline the process and maximize the impact of these profiles.
Fine-Tuning an AI Model: What It Is, When to Use It, and How to Get Started
Fine-tuning is a way to adjust a base AI model by teaching it new tricks using your unique data. Here’s what you need to know.
How We’re Using AI
Like many of you, we’re trying to stay on top of the latest developments in AI — though the speed of change makes that feel like a Sisyphean task. In the past year, we’ve gone from exploring options to experimenting to adopting what works (and discarding what...
What We Learned Migrating Over 5,000 Pages, Part Two
Last year we helped our clients move more than 5,000 pages from one content management system to another. We moved each page manually — and learned a lot about best practices and pitfalls. I previously talked about how important planning is in this process. Coming out...
AI Test Drive, Part Two: DALL·E 2
DALL·E 2 is great fun. But does it provide any value for businesses and organizations that create content?
What We Learned Migrating Over 5,000 Pages, Part One
In 2022, we manually migrated over 5,000 pages for several different clients. Those pages covered 12 sites, ranging from a few hundred pages to a few thousand. A website migration involves moving content from one content management system to another. In some cases, we...








